If you take a look around in the streets these days, you’ll find a lot of cotton tote bags on peoples’ shoulders. A Tote Bag, after all, is perfect because you can put anything and everything in it. But why would you settle for a simple, cotton bag, when you could also have a beautiful handmade one of durable stylish leather? This is where Dutch label DUFFYBAG comes in. DUFFYBAG is a derivative of a duffle bag, a large bag that fits all your stuff. Admit it, we all have a different bag for a different occasion; to go to work, shopping, the gym, the supermarket, out on the town, you name it. This no longer is with DUFFYBAG.
Dutch label DUFFYBAG is an all Dutch label. The collection of DUFFYBAG is made entirely by hand in our atelier.
Handmade From the start of cutting the leather all the way up to the finalization of the bag; every step is done by hand. This sumptuous and special process is what makes DUFFYBAG so unique.
Organic leather Each DUFFYBAG is made of no less than 2,5 mm thick organic leather. The organic leather we use is a natural product whereby each scar, wrinkle and stretchmark can be seen as a defining feature. These exact features are what make every DUFFYBAG so unique and exclusive.
The handmade production of DUFFYBAG
DUFFYBAG Nickeriestraat 4-2 1058 VW Amsterdam The Netherlands
Email: email@example.com Chamber Of Commerce: 57258058 Vat Number: NL852504664B01
All items are available for magazines, photo/video shoots, styling, etc. For Press and Marketing inquiries, please contact us via firstname.lastname@example.org.
EXCHANGE AND RETURNS
Exchange and returns Purchased products can be exchanged or returned within 7 days of delivery. Should this time frame be exceeded, exchange or return are no longer possible and the purchase will be final. We require an email within 4 days of delivery letting us know which product you would like exchange or return.
Exchange and return procedure Please send us your mail via: email@example.com. Please provide the following information in your email: the product you would like to exchange or return, your name, shipping address, bank account and the reason for your exchange or return. After correct receipt of the returned goods, a full refund will be deposited onto your bank account within 14 days. DUFFYBAG will pay, once-only, for the shipment of exchanged goods.
Exchange and return policy The following conditions apply in case of exchanging or returning good(s):
Returns are only by mail and within 7 days of delivery
The product has not been used
The product is in the original packaging with its original associated material
The product is without damage or stains
There have been no attempts at fixing any damage
The risks and costs of returning goods are for the buyer. DUFFYBAG recommends sending the return package via registered mail
Should an item be wrongly delivered, please return it. The costs will be borne by DUFFYBAG
Insufficiently paid or non-paid packages will not be accepted
Product and/or delivery failures need to be emailed to us within 3 days of delivery
If our exchange and return conditions are not met, we reserve the right to send the shipment back and charge the costs for shipment
WARRANTY AND LIABILITY
DUFFYBAG guarantees that the delivered goods meet the usual requirements and standards to be expected from the product and guarantees that the goods are free from defects
The delivery note serves as proof of warranty
Should an item be defect or flawed, DUFFYBAG will borne the costs for exchange or repair
Regular damage, wear and tear, and deliberate and/or negligent actions cannot be claimed under warranty
The aforementioned warranty is valid for a period of 90 days after delivery
Liability of DUFFYBAG under a defective delivery is in all cases limited to (only) the replacement or repair of the product or to refund the purchase price, never exceeding it
DUFFYBAG accepts no liability for damage caused by washing or other forms of maltreatment of the delivered product
DUFFYBAG explicitly does not accept any claim for consequential damages in whatever form
DUFFYBAG is not liable for damage inflicted by third parties’ intent, fault, negligence or improper use
All legal relationships between buyer and DUFFYBAG are subject to Dutch law, even if a contract is wholly or partly implemented abroad or in case the buyer lives abroad
Complaints DUFFYBAG takes every complaint very seriously. If you are not satisfied with our products or services, please contact us via firstname.lastname@example.org. We will handle your complaint immediately and will get back to you as soon as possible.
Pay savely Safe and convenient payment is paramount at DUFFYBAG. All our transactions are secure and encrypted using the SSL protocol. Details will not be retained in computer systems and cannot be intercepted. DUFFYBAG accepts online payment via iDeal, PayPal and credit card.
Payments iDeal allows you to check out reliable, secure and easy online purchases. iDeal is a program system that connects directly to your online banking application whenever you purchase something online. To use iDeal, you do not need to register, download or create an account. If you are already using internet banking programs at either ABN AMRO, ASN Bank, Friesland Bank, ING, Rabobank, RegioBank, SNS Bank, Triodos Bank of Van Lanschot Bankiers, you can pay directly with iDeal. This way you can check out and complete the transaction swiftly and easily in the familiar online banking system of your own bank. DUFFYBAG also accepts payments via PayPal and credit card.
TERMS OF DELIVERY
Delivery via PostNL and DHL When we have received your payment, DUFFYBAG sends all packages by registered mail with PostNL Parcel Services and DHL. We strive to ship your order as soon as possible according to the following conditions:
Shipment is within 3 days Delivery is 6 days a week, Sundays are excluded
Free second delivery attempt when not at home the first attempt If delivery cannot be made, PostNL will leave a note in your mailbox to come and collect your parcel
Delayed delivery In case of a delayed delivery, we will contact you within 3 working days
Length: 75 cm
Width: 50 cm
Height: 8 cm
When could I expect my order? Within the Netherlands you could expect your order within 5 working days. You will receive a Track and Trace number once your package is shipped. This allows you to track your package at any time. If you do not receive your order within this period, please contact us via email@example.com.
Will non-stock products become available again? Each DUFFYBAG product is hand made. Because of this sumptuous and unique process, it may occur that some products are out of stock. If your desired product is out of stock, please feel free to still place your order. Once we receive a new delivery (with a maximum of 8 weeks) we will immediately send you your requested DUFFYBAG.
Could I change or cancel my order? When an order is placed we unfortunately cannot change or cancel it. This is because we strive to ship the order within the same day. Of course you maintain your rights with respect to the exchange and/or return policy of the product.
Could I return my order? Purchased products can be exchanged or returned within 7 days of delivery. We require an email within 4 days to let us know which product you wish to exchange or return.
How could I return or exchange my product? If you would like to return or exchange a product, please send an email to firstname.lastname@example.org. Please provide the following information in your email: the product you would like to return of exchange, your name, your address, your bank account number and the reason for your return or exchange. After correct receipt of the returned goods, a full refund will be deposited onto your account within 14 days. DUFFYBAG will pay, once-only, for the shipment of exchanged goods.
How could I reach customer service? You can contact the DUFFYBAG customer service by sending an email to email@example.com. You will get a reply the same day.
How could I make a payment? DUFFYBAG accepts payments via iDeal, PayPal and credit card. Safe and convenient payment is paramount at DUFFYBAG. All our transactions are secure and encrypted using the SSL protocol. Details will not be retained in computer systems and cannot be intercepted. DUFFYBAG accepts online payment via iDeal. This allows you to check out reliable, secure and easy online purchases. iDeal is a program system that connects directly to your online banking application whenever you purchase something online. To use iDeal, you do not need to register, download or create an account. If you are already using internet banking programs at either ABN AMRO, ASN Bank, Friesland Bank, ING, Rabobank, RegioBank, SNS Bank, Triodos Bank of Van Lanschot Bankiers, you can pay directly with iDeal. This way you can check out and complete the transaction swiftly and easily in the familiar online banking system of your own bank.